Our travel operations depend on reliable devices, connectivity and everyday software. In this role, you will help colleagues resolve technical issues, keep support records clear and identify recurring problems that could be prevented. The work combines patient user support with practical technical investigation.

• Diagnose common laptop, desktop, peripheral, software and network-connectivity issues.
• Assist with approved device setup, application configuration and staff onboarding or offboarding tasks.
• Record incidents, troubleshooting steps and resolutions so issues can be tracked and repeated problems identified.
• Support secure access practices and escalate permissions or security concerns to authorised administrators.
• Explain solutions clearly to colleagues with different levels of technical experience.

• Working knowledge of Windows or macOS and common productivity applications.
• Understanding of basic networking, account access and practical troubleshooting.
• Patient communication, careful documentation and a service-focused approach.
• Able to recognise when a problem needs escalation rather than making unapproved changes.